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Support

The quickest way to get help is by email at moc.parxm@troppus.

The more information we have, the quicker we can solve any issues. Including the following details will help us out:

  • Your root name, usually visible at the bottom left of mXrap in the format root_SiteName
  • The version of mXrap you are using
  • Your seismic provider
  • The app(s) you need help with
  • A screenshot of the issue

If you're able to perform a default backup on your root, please do so.

Remote access​

Our preferred remote support platform is Microsoft Teams.

If site IT has disabled remote access via Teams, we are also able to help using TeamViewer. To enable us to connect to you, you either need to install the full version of Teamviewer or simply download and run the mXrap QuickSupport version (no admin privileges needed).

Teamviewer for more information.